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Success story

Upgrades and End-to-End Solutions

Industry: Mass Consumption Company

Team: 8 Professionals

Time: 17,379 Hours

 

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The Challenge

A major service provider’s support teams faced numerous tickets related to system integration errors, primarily involving employee data.

As part of a leading multinational company specializing in process transformation, execution, and management, the organization employs a large workforce.

The challenge stemmed from employee data being stored across both on-premise servers and cloud systems, leading to inconsistent update statuses. Resolving this required a manual process of sorting, classifying, and forwarding integration error tickets to the appropriate teams multiple times a day.

Technology Used

SAP Fiori ​

HCM (OnPremise)  ​

SuccessFactors​

CPI 

The Solution

  • The customer entrusted us developing an error monitor and determining the best approach. Using the customer’s BTP platform, we built the monitor in SAP Fiori, leveraging its technical and user experience advantages over previous technologies.

    The monitor integrates data from multiple sources, including HCM (On-Premise) and SuccessFactors, a cloud-based human capital management solution. This ensures that data is unified and updated in real time, providing an online, centralized view.

The Outcome

  • Workforce managers now access real-time information.
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  • The team previously managing integration errors was able to shift focus to other tasks.
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  • Organized and parameterized data trends reduced the number of tickets and streamlined processes.
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  • Support teams experienced a lighter workload.
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  • The monitor addressed secondary needs, including a frequent error display and direct navigation from errors to potential solutions.
Rated 5 out of 5
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The Value of Synergy
Collaborating closely with the customer throughout the process enabled us to develop a monitor with more functionalities than originally envisioned. Continuous feedback inspired everyone involved, as we realized we were creating a solution that delivered tangible value.